Shipping and delivery
..:: La Paloma Boutique is based in Europe ::..
IMPORTANT: If you order our products as gifts or you need them to arrive by a specific date, please order at least one month prior to this date. If shipping directly to the giftee, please keep in mind that total order value will be disclosed in Customs declaration (no way to hide order value, sorry). Feel free to contact me with any questions.
..:: Shipping rates ::..
We offer $3.00 flat rate shipping for all orders under $30.00, no matter how much you buy.
Orders over $30.00 receive Free Shipping with tracking
!Important: please don't forget to track your order. Some packages will need your signature upon receiving, so if you are not present at the moment of delivery, you then need to claim your parcel at your local post office or reschedule delivery.
Buyer is responsible for providing correct shipping address.
Also please be aware that you might charged additional import taxes or duties upon receiving your order. Those expences are buyer responsibility. contact local post office for more information
..:: Order processing time ::..
We ship from monday to friday (excl. public holidays)
Orders usually processed within 2-3 business days (e.g. thursday orders will be shipped on Monday, weekend orders will be shipped on Thuesday or Wednesday). You'll receive a notification and tracking number once your order is shipped.
..:: Delivery time frames ::..
Below are most common delivery time frames for several countries:
Europe: 7-10 business days (usually arrive within a week)
USA & Canada: 10 - 15 business days (most packages arrive within two weeks)
Rest of the world: up to 1 month
..:: Lost packages ::..
Packages are considered lost if they have not arrived within 30 days.
If your order has not arrived within 30 days since shipping notification received, please contact me by email firstname.lastname@example.org , so we could decide on replacement or refund. I try my best to answer within 24 hours
..:: All payments are processed by Paypal ::..